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This article explains how to change your LiveZilla administrator password. For security reasons, it is not possible to recover your password. You will have to set up a new one: LiveZilla 8.x, 7.x, 6.x, 5.x, 4.1.x Open the LiveZilla MySQL database using a MySQL editor like PHPMyAdmin. The table operators contains records for all operators. Edit the row regarding operator / administrator. Use a md5-encoder (can be found on the internet) to encode a new password. Set the md5-encoded password as the value for the field password. Please empty the LiveZilla MySQL table operator logins. Please empty the LiveZilla MySQL table data_cache. Sign in to the client and change your password using the inbuilt function to apply secure hashing. LiveZilla 3.x and 4.0.x Connect to your web server using a common FTP Client (e.g., FileZilla, freeware). Change to the _internal directory. You will find a *.php file for each user here. Open the php file of the regarding operator. If you don't know which file belongs to the administrator account, please open the file internal.inc.php in order to find out which ID relates to which password file. Use an md5-encoder (can be found on the internet) to encode a new password. Save the md5-encoded password into the .php password file. Please make sure to keep the syntax of the file when replacing the old md5 string with the new one.

The Company logo can be set up under the Server Configuration → Images. Alternatively, you can pass the URL of the logo with each LiveZilla Chat Button. Please configure this under the Link Generator → Data → Standard Input Field (Data Pass-Thru).

Group Related Texts These texts can be configured individually for each group and for each language and include texts such as: Chat Welcome Message Chat Invitation Text Email Templates (Chat transcript/Ticket autoresponder) You can change these texts under: User Management → Groups → Group → Languages Standard Texts These texts can be configured for each language. You can change these texts under: LiveZilla Client → Translation Editor Code Embedded Texts These texts can be configured for each code through the Link Generator software. To change these texts, you will need to create a new code: LiveZilla Client → Link Generator

LiveZilla's knowledge base stores information to support your customer communications. Your team can save and call up answers to recurring questions, as well as tutorials, links, and other files. All team members and - if and to the extent you choose — your customers have direct access to all content that your daily communications need to convey. Thanks to the direct integration of the knowledge base, this information can be accessed from anywhere in the LiveZilla client software. Whether you are chatting with a customer, or answering a customer inquiry by e-mail or phone, comprehensive, accurate answers are only ever a click away. Customers can also access the LiveZilla knowledge base externally and carry out searches or receive suggestions based on existing entries, before starting a live chat or creating an extra ticket. This reduces the number of customer support requests, and your customers have easy, fast access to the answers they're seeking. Creating new entries in the LiveZilla knowledge base The knowledge base can be found in the LiveZilla Operator Client below. There are four different entries. Text (which can be formatted and structured using HTML) Files Links to web pages Folders (which are shown to customers as categories when they access the knowledge base externally) To create a new entry, click on “New” and select the type of entry that you wish to create. Alternatively, you can right-click on an existing folder to save the entry in this folder. Once it has been saved, the entry is visible to all team members, as long as it is in the hierarchy beneath the top-level Public folder. Depending on user permissions, other operators and team members can edit the knowledge base entry. Entries that are below the top-level Private folder in the hierarchy can only be accessed by their owner (their creator) and are not transferred to the server. By default, customers cannot see new entries when accessing the knowledge base externally. Setting Up Public Access Access to the public knowledge base (chat window) can be enabled by following this process: Open an entry that has been created as described above by double-clicking on it. Then switch to the tab settings. Go to Public Access and activate This entry will appear in the Public Knowledge Base. Setting Up Chat Bot Access In order to set up knowledge base entries as a resource for your Chat, Bot proceed as described in the following: Open an entry that has been created as described above by double-clicking on it. Then switch to the tab settings. Go to Public Access and activate Bots will use this resource (Virtual Assistant). Integrating the Knowledge Base into your website There are different ways to integrate the Knowledge Base and make it accessible for your customers/website visitors. You can integrate it directly into your external chat window. In order to configure this, you go to Link Generator → Chat Button → Services. Please be aware that the integration will only work for the external chat window and the On-Site Overlay cannot be used. Or you link to: http:/domain/livezilla/knowledgebase.php You also have the option to use the LiveZilla API V2.

You can use LiveZilla on websites running behind CloudFlare. However, if you decide to activate CloudFlare's highly experimental RocketLoader feature, you may notice problems with LiveZilla's Real-Time Visitor Monitoring and On-Site Overlay Chat Widget. While RocketLoader may improve page loading time for scripts, it is currently not fully compatible with LiveZilla and you will need to exclude LiveZilla from being rocket loaded. CloudFlare allows you to create custom page rules that exclude certain services like LiveZilla. To create a custom rule for LiveZilla please: Log in to your CloudFlare configuration panel. Go to the website and click the clockwork icon on the right side. Then hit the Page rules. Enter a URL pattern matching your LiveZilla installation path. e.g., *mywebsite.com/livezilla/* Deactivate (=off) the RocketLoader feature for this rule and save your configuration. Changes can take up to 60 seconds to go into effect.

How to configure your LiveZilla Server (PHP / MySQL) 1.) Open the Installer in your browser. Please open the URL of the folder to which you uploaded the LiveZilla files. If everything was uploaded successfully you should see the LiveZilla Server Page in your browser. If this is not the case, please check the URL. Make sure all system requirements are met and hit Start Installation to begin. 2.) Create your Administrator account. As the next step please create an administrator account for your LiveZilla server installation. The username and password you specify here will be used to maintain and update the server you are going to create. Please keep your username and password in mind. The administration account is your first internal user (=operator) which can also be used for all daily tasks. You can create additional operators once you have completed this installation. In the next step you will need to configure the duration of the storage of cookies set by LiveZilla as well as masking IP addresses. 3.) MySQL Database configuration. The final step in this wizard is to set up the MySQL connection on your new LiveZilla Server. For security reasons, please use a separate MySQL user account and a separate MySQL database (if possible). If you don't know your MySQL details, please request this information from your web hosting company. Host The Host name or IP of your MySQL / Database Server. In most cases, web server and MySQL Server are running on the same (logical) server, which means that localhost will work as host name. If your MySQL database is installed on a remote machine, you will need to enter the host name of the remote database server. User The database user you would like to use for LiveZilla. The user needs permission to CREATE/ALTER/DROP tables and SELECT/UPDATE/INSERT/DELETE data in the regarding database. Database The MySQL database you want to use for the LiveZilla Server Installation. Prefix (optional) The prefix entered here will be added to the front of each table's name. This will help you organize data in a database and prevent one type of data from interfering with another. Enter your database details and press Create Tables to create a set of LiveZilla tables. Awesome, your Livezilla Server is ready!

To update your existing LiveZilla (Server) installation, please follow the steps below. Please read this carefully and don't skip the steps. Please create a backup before initiating the update process. Backup all LiveZilla server files along with the LiveZilla MySQL database. Download the latest LiveZilla version from here. Upload the files to your web server. Make sure that you upload the files to the folder of your existing installation. Overwrite all existing files. Open the LiveZilla Server Page (usually http://www.yoursite.domain/livezilla/) in your browser and follow the instructions. Please check your LiveZilla Server Page for warnings or error messages. Need additional help? Having problems? Leave comments below

LiveZilla comes with full SSL support. How to activate HTTPS / SSL in your LiveZilla APP Please edit the regarding server profile in order to activate it. You can edit your existing server profile under: LiveZilla APP → Server Profiles → Edit Select scheme “https://” and save the profile. How to activate HTTPS / SSL in your LiveZilla web-based operator console If you don't use Livezilla APPs please open the LiveZilla Operator console via https://. How to activate HTTPS / SSL for your LiveZilla Chat Button code If you use HTTPS on some or all pages of your website, you must activate HTTPS for LiveZilla as well. In order to do that, you will need to create a new chat button code with HTTPS enabled. Please sign in to the LiveZilla Operator console via HTTPS. Open the LiveZilla Link Generator and edit your Element. Switch from HTTP to HTTPS and save the element (and update the code on your website). Please make sure that the header image paths are set to HTTPS: Server Configuration → Images Note: Self-signed certificates may not work.

The Company logo can be set up under Server Configuration → Images. Alternatively, you can pass the URL of the logo with each LiveZilla Chat Button. Please configure this under the Link Generator → Data → Standard Input Field (Data Pass-Thru).